FAQ
About Our Products & Ingredients
What makes your Afro-Caribbean skincare products unique?
Our products are sourced directly from trusted African and Caribbean suppliers, ensuring authentic, natural ingredients such as shea butter, black soap, and tropical oils that nourish all skin types.
Do you sell only Afro-Caribbean skincare products?
Our primary focus is authentic Afro-Caribbean skincare, but we also offer select wellness and beauty products inspired by natural African and Caribbean traditions.
Do your products have expiration dates?
Yes, each product includes a clearly marked expiration or “best before” date to ensure freshness and quality.
Are your products suitable for sensitive skin?
Yes! Most of our skincare items are made from natural, plant-based ingredients with no harsh chemicals, gentle enough for sensitive and dry skin. Always check product descriptions for allergen information.
Are your skincare products vegan or cruelty-free?
Many of our products are vegan and never tested on animals. Look for “Vegan” or “Cruelty-Free” tags on individual product pages.
Where do your ingredients come from?
We source our ingredients ethically from local cooperatives and suppliers across Africa and the Caribbean, supporting sustainable trade and cultural preservation.
Orders, Payments & Delivery
How do I place an order on Stacomarket?
Simply browse our shop, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once payment is complete.
Do you ship outside the UK?
Currently, we ship within the United Kingdom only, but we plan to expand internationally soon. Subscribe to our newsletter for updates.
Can I track my order?
Yes. Once your order is dispatched, we’ll send you an email with a tracking number so you can monitor your parcel’s journey.
What payment methods do you accept?
We accept secure payments through Stripe, supporting all major debit and credit cards. All transactions are encrypted for your protection.
How long does delivery take?
Orders are processed within 1–2 working days, and delivery usually takes 2–5 working days depending on your location. More details are available in our Shipping Policy.
What should I do if I entered the wrong address?
Please contact us immediately via our Contact Page. If your order hasn’t shipped yet, we can update your address before dispatch.
Returns, Refunds & Customer Support
Can I return a product?
Yes, eligible items can be returned within 14 days of delivery if unopened and in original packaging. Please review our Return Policy for details.
Are skincare items refundable?
For hygiene reasons, we cannot accept returns on opened or used skincare items unless they are faulty or damaged on arrival.
When will I receive my refund?
Approved refunds are processed within 5–10 working days to your original payment method via Stripe.
How do I start a return or refund request?
Simply reach out via the Contact Page with your order number and reason for return. We’ll guide you through the process.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery. Provide photos and your order number, and we’ll arrange a replacement or refund.
How can I contact customer support?
Visit our Contact Page for our contact form, email, and phone number. Our friendly support team is ready to help.
100% Authentic Afro-Caribbean Products
Secure UK Checkout via Stripe
Fast & Reliable Delivery
Culturally Rooted, Quality Assured
Shop Authentic Afro-Caribbean Goods
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